Posted 2/23/2024, 7:15:23 PM
FTC Cracks Down on H&R Block for Deceptive Practices Around Data Deletion and Free Tax Filing
- FTC takes action against H&R Block for wiping consumers' data and deceptive marketing
- H&R Block deleted users' tax data when they tried to downgrade to more affordable products
- Downgrading required contacting customer service and starting over, disincentivizing downgrades
- H&R Block marketed products as "free" when many users weren't eligible for free filing
- H&R Block changed definition of "simple returns" that qualified for free filing, confusing users