Generative AI Boosts Productivity but Requires Careful Implementation to Complement Humans
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Generative AI can boost productivity, especially for less experienced workers. AI tools helped contact center agents improve productivity by 14%.
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Successful implementation of generative AI for skilled workers depends on establishing a culture of accountability, encouraging training, and reconfiguring roles.
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Job applicants were 8% more likely to be hired when using AI tools to improve their resumes.
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Businesses should understand capabilities and limitations of generative AI to best implement it. Using it in concert with other tools can enable more complex tasks.
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Policies and safeguards are needed to ensure AI complements and augments human skills rather than replaces jobs. Suggestions include equalizing tax rates and creating an AI expertise center.