Google's AI Medical Chatbot Shows Promise, Empathy in Early Tests But Raises Caution on Replacing Doctors
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Google researchers developed an AI chatbot called AMIE that was better at diagnosing medical issues and more empathetic than human doctors in text conversations.
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In tests with mock patients, most preferred chatting with AMIE over real doctors, finding it more understanding, clear, and professional.
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AMIE also seemed more accurate at diagnosing medical issues in the tests.
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However, the test conditions were limited, not reflecting real doctor-patient relationships and information available in normal diagnosis.
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Google states the goal is supporting patients without healthcare access, not replacing doctors, but says more research is needed before real-world use.