Google Tests Talk to a Live Rep Feature to Call Businesses for You
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Google is testing a new feature called "Talk to a Live Rep" that calls a business for you, waits on hold, and calls you back when an agent is available
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The feature is available in English for Search Labs users in the U.S. on Android, iOS, and Chrome desktop
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It works by you searching for a business's number, clicking "Request a call", stating the reason, then getting SMS updates and a call back
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Supported businesses currently include airlines, retailers, telecoms, insurance, and more
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It's unknown if or when the feature will roll out more widely