Posted 12/20/2023, 9:49:48 PM
AI Reshapes Middle Managers' Roles on Financial Teams
- Integrating AI systems into service teams imposes new demands on middle managers' work in financial services.
- AI handles routine tasks, allowing managers to focus more on innovation, but also creates new monitoring duties.
- Managers view AI either as a tool or a colleague; some teams even name or assign parentage to AIs.
- Managing human-AI teams requires new skills like technology literacy, empathy, problem-solving ability.
- AI can't yet replace all aspects of human management, like motivating or inspiring team members.