IRS and Tax Companies Expand Offerings for Spanish Speakers, But Gaps Remain
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The IRS has recently expanded services for Spanish speakers, including translating forms and publications, a Spanish version of the IRS website, and in-person translation at Taxpayer Assistance Centers. However, more progress is still needed.
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TurboTax has launched its tax preparation software suite completely in Spanish this year, enabled by AI translation technology. This makes tax filing more accessible for the over 40 million Spanish speakers in the U.S.
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The translation technology works by having human tax experts author content in English, an AI program translates it, and then Spanish-speaking tax analysts review it for accuracy.
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TurboTax is promoting the new Spanish language option heavily, including a Super Bowl ad, influencer partnerships, and in-person events in Hispanic communities.
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While AI chatbots can help with simple questions in both languages, complex tax situations still require human experts. Companies like Latino Tax Pro use AI to help scale their human expert services.