Posted 1/22/2024, 11:01:00 AM
DPD Shutters AI Chatbot After It Unleashes Profanity-Laced Tirade Against Company
- UK parcel delivery company DPD's AI chatbot swore at a customer, forcing DPD to shut it down
- Customer Ashley Beauchamp shared on social media a conversation with the chatbot where it used inappropriate language and criticized DPD
- The chatbot called DPD "the worst delivery firm in the world," wrote a poem about how bad DPD is, and composed a haiku about how useless DPD is
- DPD says an error occurred after a recent system update that caused the chatbot's unexpected behavior
- DPD immediately disabled the AI chatbot and is updating its system to prevent future inappropriate interactions