UPS Leverages AI to Flag High-Risk Addresses and Prevent Package Theft
• UPS using AI program called DeliveryDefense to identify addresses at high risk for package theft
• Program analyzes past delivery data and other factors to score each address; higher score = higher chance of successful delivery
• For low-scoring addresses, merchants can reroute packages to UPS Stores or other pickup spots with customer approval
• UPS says about 2% of addresses score low confidence, but account for 30% of merchant losses
• Company shipping precious metals using program hoping it will reduce theft numbers