Independent Auto Shops Rank Highest in Repair Satisfaction Over Dealerships

Hyundai, Jeep, and Kia dealerships scored the worst for customer satisfaction with auto repairs based on prices, wait times, and service.

Independent repair shops received the highest customer satisfaction scores overall, beating dealerships and chains like Midas.

Dealerships tended to score the lowest on price satisfaction, while independents were praised for reasonable pricing and willingness to negotiate.

The median reported repair cost was nearly $700, with 68% completed in a day or less.

Consumers with Chevys, Hyundais, and Jeeps were the most likely to go to independent shops rather than dealerships for repairs.