Carl's Jr.'s AI Drive-Thru Leaves Customer Underwhelmed, Lacks Human Touch
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I went to try out Carl's Jr.'s new AI drive-thru ordering system and found the experience underwhelming and awkward, with unnatural pauses.
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The AI was able to handle my order changes and substitutions, but it felt slower than a human and lacked any feedback or personality.
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The drive-thru worker I interacted with seemed indifferent to or bothered by the new system. It didn't appear to reduce their stress.
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It's unclear if the "AI" is actually artificial or relies heavily on human agents. The focus seems to be on upselling items, not improving service.
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Rather than making the ordering experience better, the AI drive-thru shows companies care more about squeezing out money than providing good service.