IBM Leads By Example in AI Adoption, Upskilling Employees While Automating Repetitive Work
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IBM aims to be "client zero" for the AI products it sells to clients, using the technology extensively internally before selling it.
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AI has automated many repetitive tasks at IBM, allowing people to focus on higher-value work. For example, an HR chatbot can now handle basic inquiries.
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AI is augmenting and enhancing work rather than fully replacing humans. An AI creative tool generated IBM ad options that still required human refinement.
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IBM wants employees to deeply understand AI tools like Watson so they can explain the technology to clients. Over 160,000 employees participated in an AI skills hackathon.
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IBM is focused on more intentional hybrid work, requiring executives be in the office 3 days each week for better collaboration while retaining schedule flexibility.