Xfinity's New AI Bot Swiftly Fixes Pixelation and Exceeds Customer Expectations
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Xfinity's AI bot quickly diagnosed and fixed a pixelation issue with my TV service. It asked smart questions and performed troubleshooting just like a human agent.
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The bot was fast, clear, and actually resolved the issue within the timeframe promised. It exceeded my expectations.
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Xfinity says the bot accesses the same troubleshooting tools and guides used by human agents. It combines that with real-time network telemetry.
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For issues needing a technician visit, the bot proactively offers appointment booking within the experience. Appointments can then be managed via SMS or the app.
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The positive experience with the AI bot improved my feelings about Xfinity. It worked swiftly and concretely without frustration.