Behind the AI Curtain: Companies Rely on Hidden Humans for Complex Tasks
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Amazon had to use over 1,000 humans to intervene in self-checkout technology, showing AI's limitations.
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Services like Mechanical Turk pay humans pennies to do tasks AI can't yet manage well.
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Companies claim to use AI for tasks like taking orders, but rely on hidden humans to handle complex requests.
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Humans working behind the scenes raises accountability issues if private data is mishandled.
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People worry about computers pretending to be human, but the opposite problem of humans pretending to be AI also causes concerns.