Retail Innovation Lags Behind Other Industries; AI Adoption Set to Surge
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Only 3% of retailers consider themselves innovation leaders compared to cross-industry influencers
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Leadership commitment to innovation is crucial - 65% of retailers have committed leadership
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Artificial intelligence adoption will surge in 2024 across customer experiences and operations
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Interest is building in generative AI, especially for customer service and promotions
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Innovation priorities diverge between US/Canada (digital-physical unification) and Latin America (maximizing existing innovations)