Posted 3/12/2024, 3:26:00 PM
India's CPaaS Market Set for Rapid Growth to 2029 as Digital Transformation Accelerates
- India's CPaaS market forecasted for significant growth through 2029 amid digital transformation and cloud adoption
- Growth driven by need for personalized customer interactions and optimized digital communications
- CPaaS enables real-time communication integration (messaging, voice, video) into apps to improve user experience
- Cloud platforms preferred over on-premises systems; reduce costs and increase productivity
- Healthcare, e-commerce, telecom, retail, BFSI sectors rapidly adopting CPaaS solutions for multichannel customer engagement