Intuit Slams 'Flawed' FTC Ruling That TurboTax Ads Were Deceptive
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Intuit accused the FTC of bias after a judge ruled it used deceptive ads saying TurboTax was free when it wasn't for many customers.
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An FTC judge found Intuit violated consumer protection laws with TurboTax ads and ordered it to cease calling the service free unless it's free to all or most taxpayers.
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Intuit said the FTC ruling was predetermined and flawed and vowed to appeal, saying it's confident it will prevail when the case goes before a neutral body.
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The FTC defended its process as objective, saying staff have lost more cases than won before judges who are independent of the agency.
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Intuit says the FTC claims are unfounded and it already follows most of the ad practices in the ruling, which has no monetary penalty or significant business impact.