Posted 1/23/2024, 6:16:13 PM
IT Services Demand Booming, Forcing Providers to Get Creative with Hiring and Reskilling to Meet Needs
- IT services spending forecast to nearly double from $1.2 trillion in 2021 to $2.1 trillion in 2027, creating staffing pressures for providers
- Service providers will pursue a mix of hiring, acquisitions, automation, and reskilling current staff to meet rising demand
- Training methods changing to provide more specific, on-demand online content as focus shifts to internal talent development
- Utilization rates increasing from 70s to 80s as providers transition from pandemic hiring spike to reskilling personnel
- Generative AI tools aim to improve provider productivity amid economic uncertainty