Posted 4/15/2024, 5:41:00 PM
L.L. Bean Cutting Jobs, Reducing Call Center Hours Due to Customer Shift to Online Shopping
- L.L. Bean announcing workforce reductions, cutting call center hours starting July 15th to 8am-8pm daily
- Shift will consolidate to one shift and result in unnamed number of position cuts
- Cuts a strategic response to long-term customer trends - more self-service and online shopping
- Over 90% of calls within new call center hours; change not reaction to business conditions
- Offering severance, outplacement services and benefits to impacted employees
