Microsoft Bets Big on AI in 2023, But Copilot's Reliability Remains Unproven
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Microsoft bet big on AI in 2023 by bringing Copilot features into many products, but it's unclear if the technology is ready and if users will trust it.
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Copilot can be helpful for simple tasks but still makes lots of mistakes and doesn't always understand queries correctly. It needs to build more trust through accuracy and reliability.
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Microsoft tied itself closely to OpenAI, which recently went through leadership turmoil, putting Microsoft's $13B investment and product plans at risk if OpenAI struggles.
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Microsoft acknowledges Copilot's imperfections but says transparency and user feedback will help it improve over time, though some expert analysis suggests novices may trust buggy AI suggestions too much.
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Microsoft plans major AI enhancements for Windows in 2023 but success depends on fixing Copilot's existing issues so it becomes a truly useful tool rather than a disappointment.