Posted 3/28/2024, 1:28:00 PM
Microsoft Customers Struggle to Fully Utilize Copilot's Capabilities Due to Unrealistic Expectations
- Microsoft customers are complaining Copilot isn't as advanced as ChatGPT and don't understand how to properly use the tool
- Copilot for Microsoft 365, which reached the most customers, has received mixed but mostly positive feedback
- Some customers using older Office versions expected more advanced Copilot features and struggled to implement it
- Microsoft employees say some users don't know how to write good prompts to get the most out of Copilot
- Microsoft recently announced Copilot for Security to help IT and security professionals, which early users say makes them 22% faster and 7% more accurate