Microsoft Tests Animated AI Chatbot for Xbox Support and Refunds

Microsoft is testing an animated AI chatbot for Xbox that can respond to support queries and process refunds.

The chatbot is part of a broader effort to implement AI into Xbox services.

Microsoft wants to bring AI features to game content creation, operations, and moderation.

The chatbot is similar to what Microsoft enables customers to build on Azure.

Microsoft released new Azure tools last week to help prevent hallucinations in AI models.