Microsoft Developing AI Service to Detect and Alert Users to Possible Scam Calls
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Microsoft is developing a new service called Azure Operator Call Protection that uses AI to analyze phone calls in real time and detect possible scam calls.
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The service would alert users if the caller seems suspicious, allowing them to end the call or ask for more details on why it was flagged.
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Microsoft is working with mobile carrier BT Group to pilot the technology, but has not said when it may come to market.
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The goal is to combat persistent phone spam and robocalls, which average about 14 per month per user.
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The system is opt-in only and does not save data from calls to train Microsoft's AI models, protecting user privacy.