Posted 4/2/2024, 12:00:00 PM
Microsoft Prototypes AI-Powered Xbox Chatbot to Handle Customer Support
- Microsoft is testing an AI-powered Xbox chatbot that can respond to customer support queries and process requests like game refunds
- The chatbot is an animated character that taps into Microsoft's existing Xbox support documents to answer questions
- The prototype chatbot is part of a broader Microsoft Gaming effort to bring AI features to Xbox platform, games, and developer tools
- Potential AI applications being explored include generative art/assets, AI testing, moderation, in-game assistants, and upscaling graphics
- Introduction of advanced AI capabilities into Xbox aligns with Microsoft's "Xbox Everywhere" vision and expected "largest technical leap" in next gen hardware