Microsoft Developing AI Chatbot and Other Initiatives to Automate Xbox Support and Game Development
• Microsoft is making an Xbox AI chatbot to automate support tasks like game refunds and fixing issues.
• The "Xbox Support Virtual Agent" chatbot animates and answers questions using natural language.
• Microsoft wants to apply AI across Xbox for game development, operations, and the platform.
• Microsoft is experimenting with AI for generating game art and assets, testing games, and NPCs.
• Last year Microsoft announced a partnership to create AI tools for developing Xbox game characters.