Microsoft Tests AI Chatbot for Xbox Support
- Microsoft is testing an AI-powered virtual agent chatbot for Xbox Support.
- The chatbot can answer questions and perform tasks like game refunds using natural language.
- The goal is to provide quicker and easier help to Xbox players.
- It's unclear if the chatbot could replace human support staff jobs at Xbox.
- This is part of Microsoft's broader push into AI, but specifics around future Xbox AI plans are still unknown.