Posted 4/5/2024, 1:14:00 AM
NYC's AI Business Chatbot Gives Faulty, Illegal Advice Despite Attempts to Iron Out Kinks
- New York City launched an AI chatbot to provide advice to business owners, but it has been giving inaccurate and illegal recommendations
- The chatbot wrongly advised that employers could take workers' tips and don't need to give notice for schedule changes
- Mayor Adams acknowledges the chatbot's flaws but defends the pilot program as a way to "iron out the kinks"
- The chatbot remains online but still provides bad advice like saying cashless stores are allowed despite a law banning them
- Business advocates warn the faulty chatbot advice could have serious legal consequences if followed, defeating the purpose of helping entrepreneurs