New York City Unveils Plan to Use AI to Improve Government Services

New York City rolled out its first Artificial Intelligence Action Plan at City Hall to establish a framework for evaluating and governing AI tools.

The plan aims to build AI knowledge and skills among city employees and support responsible AI implementation.

AI will be used for improving government services, starting with a chatbot on the MyCity Business website.

The city has 37 planned uses for AI, with 27 hoped to be completed within a year.

The Chief Technology Officer said this plan sets a new standard for enabling smarter tech adoption in city government.