Air Canada Ordered to Refund Ticket After Chatbot Gives Wrong Info
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Air Canada's chatbot provided a customer with inaccurate information about bereavement fares, leading the customer to book a ticket he otherwise would not have.
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When Air Canada denied the customer's refund request, he filed a complaint in small claims court.
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Air Canada argued in its defense that it's not liable for incorrect information provided by its chatbot.
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The court ruled against Air Canada, ordering it to refund the ticket, pay damages, and cover court fees.
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The case establishes a precedent that companies are responsible for information provided by AI systems like chatbots.