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Oracle Unveils AI Assistant to Streamline EHR Tasks and Improve Patient Experience

  • New Oracle generative AI assistant helps providers reduce EHR administrative work to focus on patients
  • Voice commands enable providers to easily look up patient info during visits
  • Patients can use voice to self-schedule appointments, check clinical info, etc.
  • AI-powered web chat reminds patients of upcoming visits to reduce missed appointments
  • New capabilities built on proven Oracle Digital Assistant platform already used by thousands
prnewswire.com
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Main topic: The potential benefits of generative AI, specifically Chat Generative Pre-Training Transformer (ChatGPT-4) for infectious diseases physicians. Key points: 1. Improve clinical notes and save time writing them. 2. Generate differential diagnoses for cases as a reference tool. 3. Generate easy-to-understand content for patients and enhance bedside manners.
### Summary As artificial intelligence (AI) makes its way into healthcare, patients have questions about how it will impact their medical care. Dr. Harvey Castro, an emergency medicine physician, shares common patient inquiries about AI in healthcare. ### Facts - 🤖 AI in healthcare is used to analyze medical data, assist in diagnoses, and personalize treatment plans. - 🩺 AI can analyze medical records, lab results, and imaging studies to help make accurate diagnoses. - 🧑‍⚕️ AI allows for tailored treatment options by analyzing a patient's health data. - 👥 AI complements the care provided by human healthcare professionals and enhances their abilities. - ❌ AI won't replace human healthcare providers because it lacks empathy, ethical judgment, and a personal touch. - 📊 The benefits of AI in healthcare include more accurate diagnoses, personalized treatments, and efficient care. - ☑️ AI is rigorously tested and used to improve the safety and outcomes of medical procedures. - 💪 AI empowers patients to take an active role in their health through personalized care and reduced wait times. - 🔒 AI systems in healthcare adhere to strict privacy and security regulations to protect patient data. - 🎯 Efforts are made to address biases in AI models and AI is used responsibly in patient care. - 💼 AI complements healthcare workers' skills and creates new opportunities for growth and innovation. - ⚖️ Ethical principles guide the development and use of AI in healthcare to enhance patients' care. - ⏰ AI streamlines processes and reduces wait times, improving healthcare delivery. - 🤖 AI-powered apps monitor vital signs, provide real-time feedback, and help manage chronic conditions. - 🤖 AI-powered surgical robots assist surgeons in performing precise and minimally invasive procedures, improving outcomes. - 👩‍💻 AI analyzes complex medical data, aids in diagnosis, and predicts patient outcomes. - 🚀 Innovations in AI are continually transforming healthcare delivery, making it more personalized, efficient, and accessible. - ⚕️ AI accelerates research, leading to new medical technologies and treatments that improve patient care. - ☎️ AI integrates into telehealth and remote patient monitoring for continuous and personalized care. - 🏢 Healthcare leaders use AI to enhance decision-making and improve patient outcomes. - ♿️ AI has the potential to enhance health equity and the patient-physician relationship. - ⚠️ Disparities in access to AI-powered healthcare can exist, but efforts are being made to ensure accessibility for all.
### Summary With the recent popularity of AI in healthcare, organizations are starting to explore its use in decision-making, revenue growth, and other business requirements. AI can empower the C-Suite for growth, enable automation in healthcare processes, personalize patient care, and facilitate content generation. ### Facts - 💡 AI can empower the C-Suite by integrating predictive tools with EMR (Electronic Medical Records) and ERP (Enterprise Resource Planning) systems to forecast occupancy rates, profitability, budget shortfalls, staff requirements, and other key performance indicators. - ⚙️ Automation in healthcare can streamline workflows and reduce manual tasks, leading to lower costs. Robotic Process Automation (RPA) can be leveraged for appointment scheduling, insurance pre-approvals, patient reminders, and other tasks. - 🤖 Chatbots and virtual assistants using NLP (Natural Language Processing) can provide automated and personalized interactions with patients, even allowing initial diagnosis or triage with minimal human involvement. International patients can be triaged in advance through automated bots, processing their data before their actual treatment journey. - 🏥 Personalization plays a crucial role in patient retention. AI can analyze patient medical history, preferences, and transaction data to deliver personalized care, recommendations, and relevant product suggestions through various communication channels. - ✒️ AI tools can generate relevant and engaging content for healthcare marketing, saving time and resources. Some suggested tools include Beautiful AI, Audo.ai, Qissa.ai, Notion.ai, Klaviyo, Carma, Veed, Jasper AI, and Runway. AI adoption in healthcare can lead to improved patient care, increased retention, optimized operational efficiency, and cost reduction. Leaders who utilize predictive analysis and real-time data dashboards will have an advantage in proactive decision-making and business growth.
Healthcare providers are beginning to experiment with AI for decision-making and revenue growth, utilizing predictive tools integrated with EMRs and ERPs, automation solutions to streamline workflows, and personalized care and messaging to improve patient retention.
Microsoft and Epic are expanding their strategic collaboration to bring generative AI technologies to the healthcare industry, aiming to address urgent needs such as workforce burnout and staffing shortages and enhance patient care and operational efficiency within the Epic electronic health record ecosystem.
Healthcare technology company Innovaccer has unveiled an AI assistant called "Sara for Healthcare" that aims to automate workflows and offer insights to healthcare leaders, clinicians, care coordinators, and contact center representatives. The suite of AI models has been trained specifically for the healthcare context, with a focus on accuracy and addressing privacy and regulatory requirements. The AI assistant works in conjunction with Innovaccer's platform, which integrates healthcare data from various sources. The suite includes features such as instant answers to questions, help with care management, assistance with EHR administrative tasks, and streamlining contact center workflows.
The use of AI in healthcare has the potential to improve efficiency and reduce costs, but it may also lead to a lack of human compassion and communication with patients, which is crucial in delivering sensitive news and fostering doctor-patient relationships.
Generative AI has the potential to revolutionize healthcare by automating administrative tasks, improving doctor-patient relationships, and enhancing clinical decision-making, but building trust and transparency are essential for its successful integration.
NextGen Healthcare and Luma Health have formed an alliance to provide artificial intelligence-enhanced solutions for patient communications, including appointment reminders, surveys, and self-scheduling. The alliance aims to reduce staff burdens and improve the patient experience.
AI has the potential to revolutionize healthcare by shifting the focus from treating sickness to preventing it, leading to longer and healthier lives, lower healthcare costs, and improved outcomes.
Generative AI, a technology with the potential to significantly boost productivity and add trillions of dollars to the global economy, is still in the early stages of adoption and widespread use at many companies is still years away due to concerns about data security, accuracy, and economic implications.
Artificial intelligence (AI) has the potential to greatly improve health care globally by expanding access to health services, according to Google's chief health officer, Karen DeSalvo. Through initiatives such as using AI to monitor search queries for potential self-harm, as well as developing low-cost ultrasound devices and automated screening for tuberculosis, AI can address health-care access gaps and improve patient outcomes.
Generative AI models like ChatGPT can produce personalized medical advice, but they often generate inaccurate information, raising concerns about their reliability and potential harm. However, as AI technology advances, it has the potential to complement doctor consultations and improve healthcare outcomes by providing thorough explanations and synthesizing multiple data sources. To ensure responsible progress, patient data security measures, regulatory frameworks, and extensive training for healthcare professionals are necessary.
The rise of generative AI is accelerating the adoption of artificial intelligence in enterprises, prompting CXOs to consider building systems of intelligence that complement existing systems of record and engagement. These systems leverage data, analytics, and AI technologies to generate insights, make informed decisions, and drive intelligent actions within organizations, ultimately improving operational efficiency, enhancing customer experiences, and driving innovation.
Generative AI can help small businesses manage their social media presence, personalize customer service, streamline content creation, identify growth opportunities, optimize scheduling and operations, enhance decision-making, revolutionize inventory management, transform supply chain management, refine employee recruitment, accelerate design processes, strengthen data security, and introduce predictive maintenance systems, ultimately leading to increased productivity, cost savings, and overall growth.
The artificial intelligence (AI) market is rapidly growing, with an expected compound annual growth rate (CAGR) of 37.3% and a projected valuation of $1.81 trillion by the end of the decade, driven by trends such as generative AI and natural language processing (NLP). AI assistants are being utilized to automate and digitize service sectors like legal services and public administration, while Fortune 500 companies are adopting AI to enhance their strategies and operations. The rise of generative AI and the growth of NLP systems are also prominent trends, and AI's use in healthcare is expected to increase significantly in areas such as diagnostics, treatment, and drug discovery.
Amazon announced that it will use a new generative AI model to enhance the performance of its Echo devices, providing improved conversational experiences and personalization.
Google Health's chief clinical officer, Michael Howell, discusses the advances in artificial intelligence (AI) that are transforming the field of medicine, emphasizing that AI should be seen as an assistive tool for healthcare professionals rather than a replacement for doctors. He highlights the significant improvements in AI models' ability to answer medical questions and provide patient care suggestions, but also acknowledges the challenges of avoiding AI gaslighting and hallucinations and protecting patient privacy and safety.
Big Tech companies like Google, Amazon, and Microsoft are pushing generative AI assistants for their products and services, but it remains to be seen if consumers will actually use and adopt these tools, as previous intelligent assistants have not gained widespread adoption or usefulness. The companies are selling the idea that generative AI is amazing and will greatly improve our lives, but there are still concerns about trust, reliability, and real-world applications of these assistants.
Microsoft and Google have introduced generative AI tools for the workplace, showing that the technology is most useful in enterprise first before broader consumer adoption, with features such as text generators, meeting summarizers, and email assistants.
Ochsner Health is using artificial intelligence to assist doctors in responding to an influx of patient messages, with the AI program drafting answers and personalizing responses to routine questions, reducing the burden on medical staff. However, the messages created by AI will still be reviewed by humans, and patients will be notified that AI was used to generate the message.
Mercy health system plans to implement artificial intelligence tools in partnership with Microsoft to help patients navigate the healthcare system, reduce burden on staff, and monitor for errors, with the programs expected to be launched next year aiming to enhance patient care rather than replace jobs.
The Mayo Clinic is among the first healthcare organizations to deploy Microsoft 365 Copilot, a generative AI service that combines large language models with organizational data to increase productivity and automate tasks in the healthcare industry.
Generative AI is an emerging technology that is gaining attention and investment, with the potential to impact nonroutine analytical work and creative tasks in the workplace, though there is still much debate and experimentation taking place in this field.
Google plans to add generative artificial intelligence capabilities to its virtual assistant, allowing it to provide personalized help with reasoning and generative capabilities on mobile devices.
Generative AI has the potential to automate certain tasks, leading to job augmentation rather than complete redundancy, with the most affected job category being clerical support workers, a change that could disproportionately impact women; policymakers should consider workers' voice and job training programs to address these potential impacts.
Microsoft has unveiled new data and artificial intelligence tools for the healthcare industry, aimed at helping organisations access and utilise the vast amount of information collected by doctors and hospitals by standardising and consolidating data from different sources. The tools include a data analytics platform called Fabric for health, a generative AI chatbot, and models for patient timeline, clinical report simplification, and radiology insights. These tools have the potential to improve patient care and help solve some of the biggest challenges in healthcare.
Alphabet's Google and Microsoft have introduced new AI initiatives to support the healthcare industry, with Google aiming to improve access to patient data and assist in handling administrative tasks, while Microsoft focuses on helping healthcare organizations efficiently collect and use data from various sources.
Google Cloud has introduced Vertex AI Search for healthcare and life sciences, a specialized platform that utilizes generative AI technology to provide comprehensive and context-aware search capabilities for clinical data, aiming to improve healthcare decision-making and record management. This platform aims to address challenges in the healthcare industry, such as workforce shortages and administrative burdens, and empower healthcare professionals to deliver better patient care.
Microsoft is introducing new data and AI solutions to help healthcare organizations improve patient experiences and deliver quality care more efficiently, with offerings including an end-to-end analytics platform, industry-specific data solutions, AI capabilities for clinicians and researchers, and AI-powered solutions to alleviate administrative burden and clinician burnout.
NetSuite, owned by Oracle, is adding generative AI capabilities to its finance software, allowing companies to automate tasks such as writing collection letters and analyzing financial data.