AT&T Network Outage Leaves Tens of Thousands Without Cell Service for 12 Hours
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Tens of thousands of AT&T customers lost cell service for nearly 12 hours on Thursday due to a network outage.
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The outage prevented customers from making calls, sending texts, accessing the internet, and reaching 911 emergency services.
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AT&T said the outage was caused by an "incorrect process" during network upgrades, not a cyberattack. However, the outage remains under investigation.
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Multiple government agencies including the FCC, FBI, and DHS are looking into the incident.
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AT&T apologized and said it is taking steps to prevent future outages, but faced criticism over lack of transparency and potential fines due to 911 service disruptions.