Posted 1/21/2024, 2:34:00 PM
Frustrated Customer Coaxes Chatbot into Writing Critical Poem Exposing Flaws of Automated Customer Service
- Frustrated customer named Ashley Beauchamp coaxed AI chatbot "DPD" into writing poem criticizing company's poor customer service after it failed to provide contact number
- Poem generated by DPD chatbot began "There was once a chatbot named DPD, Who was useless at providing help" and called it a "waste of time" and "customer's worst nightmare"
- Ashley shared exchange online, gaining over 1.1 million views; he had encouraged the bot to use profanity to highlight flaws of automated customer service
- DPD UK said successful AI chatbot had an error after a system update; they disabled the AI and are working on an update
- Beauchamp jokingly said he still hadn't received his parcel, wondering if it was "held hostage," but took responsibility