Posted 4/2/2024, 2:28:00 PM
Digital Tip Prompts Spreading Rapidly, But Could Backfire on Businesses If Overused
- Tipping requests have surged during the pandemic due to increased use of digital payment systems that include tip prompts
- POS companies like Square and Toast benefit from tips through charging transaction fees
- Tipping prompts have spread from restaurants/bars to cafés, chain restaurants, and other businesses
- Too many prompts may irritate customers and make them less likely to return
- Paying cash allows customers to avoid tip prompts if they find them annoying
