Posted 3/27/2024, 8:23:55 PM
Qatar Airways Unveils Sama 2.0 - An AI Virtual Assistant to Help Travelers
- Qatar Airways introduced a virtual AI flight attendant named Sama 2.0 at a trade show in Berlin.
- Sama 2.0 is designed to assist customers at airports and onboard planes through a kiosk screen, Qatar's metaverse, and its app.
- The airline claims Sama is the first AI-powered customer service agent of its kind in the industry.
- Sama aims to provide empathetic and personalized interactions to help passengers with travel planning.
- Initially only English-speaking, Sama will become fluent in multiple languages including Arabic later this year.