Rite Aid Banned From Facial Recognition Tech For 5 Years Over Biased and Invasive Shoplifting Checks
• Rite Aid banned from using facial recognition AI to stop shoplifting for 5 years due to falsely flagging women and people of color • Technology relied on AI to match people to those who previously shoplifted, but often made errors • Errors disproportionately flagged innocent women and people of color as shoplifters • Rite Aid provided customer data to third parties, violating privacy protections • Rite Aid discontinued pilot program using technology over 3 years ago, before FTC investigation began