Salesforce to Acquire AI Chatbot Startup Airkit.ai for Service Cloud

Salesforce to acquire Airkit.ai, a startup that helps build AI customer service agents
Airkit.ai was founded in 2017 by entrepreneurs who previously sold a startup to Salesforce
Airkit.ai recently pivoted to focus on generative AI for chatbots after starting as a customer engagement platform
The startup raised $68M in funding, including from Salesforce Ventures
Airkit.ai will be merged into Salesforce's Service Cloud once acquisition closes in early 2024

techcrunch.com

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Posted 9/21/2023, 9:29:21 PM