Samsung and Carriers Pass Buck on Faulty Galaxy S24 Ultra Displays
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Some Galaxy S24 Ultra phones have a thin green vertical line or green and white horizontal/vertical lines on the display due to a defect.
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Samsung is refusing to exchange the defective units, instead telling customers to return and repurchase, losing pre-order discounts.
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Carriers like Verizon and T-Mobile are blaming Samsung and vice versa, leaving customers stuck in the middle.
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The issue appears limited to Galaxy S24 Ultra units sold by U.S. carriers rather than unlocked models.
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If returning a defective S24 Ultra, customers should ensure they don't pay restocking fees or lose preorder discounts when repurchasing.