Posted 3/31/2024, 5:17:21 PM
AI Productivity Boost on the Horizon: Execs Predict Gains Within 3 Years
- AI has potential to significantly boost productivity, though still in experimental phase; 87% of executives surveyed expect AI to improve productivity within 3 years
- Top areas AI expected to improve reducing production/service delivery times, workforce learning, customer experiences
- AI's productivity promise stems from the fact that it is software-based, unlike past technologies requiring extensive new infrastructure
- AI is self-reinforcing, with learnings of higher-skilled users embedded to boost productivity of less skilled
- In one study, AI helped newer customer service agents handle 35% more chats; generative AI has potential to revolutionize productivity across cognitive tasks