ServiceNow Unveils Washington DC Update with New Generative AI Capabilities to Boost Productivity
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ServiceNow released its "Washington DC" platform update with new generative AI features like an assistant to help employees and customers.
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ServiceNow's own use of generative AI has improved development cycle time by 38% and reduced the need for human support queries by over 50%.
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The update includes an enhanced Workflow Studio to build automations using generative AI and a Virtual Agent Designer to create conversational interfaces.
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It adds new IT service management capabilities like security posture assessment and log analysis and new operational technology features for managing factory floor assets.
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ServiceNow expanded into sales management, enhancing its sales and order management tools for the entire opportunity-to-fulfillment workflow.