Posted 2/26/2024, 4:02:58 AM
ServiceNow and NVIDIA Expand Partnership to Deliver AI Solutions for Improving Telecom Customer Service
- ServiceNow and NVIDIA are expanding their partnership to provide AI solutions for telecom companies to improve customer service and operations.
- The first solution is Now Assist for Telecommunications Service Management, which uses NVIDIA AI to boost productivity, speed resolution times, and enhance customer experiences.
- Now Assist features like chat summarization and agent assist will help customer service agents work more efficiently and provide better service.
- Now Assist can also summarize technical incidents for service assurance teams to accelerate resolution times, reduce costs, and elevate customer experiences.
- Major telecom provider BT is exploring using Now Assist to drive operational efficiency, cost savings, and elevate customer service operations.