ServiceNow and NVIDIA Introduce New AI Solutions to Boost Customer Service for Telecoms
-
ServiceNow and NVIDIA are introducing new AI solutions for telecoms to improve customer service experiences. The first is Now Assist for Telecommunications Service Management.
-
Now Assist uses NVIDIA's AI tools like generative AI to help boost agent productivity, speed up resolution times, and enhance customer experiences.
-
Key capabilities include chat summarization and agent assist to help agents serve customers faster, and summarizing technical incidents to accelerate resolution.
-
The solutions aim to help telecoms reduce costs, uncover new revenue opportunities, and drive business transformation.
-
This builds on an existing partnership between ServiceNow and NVIDIA announced in May 2023 to bring AI innovations to business use cases.