Amazon's AI Review Summaries Useful But Risk Misleading Shoppers
• Amazon using AI to generate product review summaries to help customers quickly decide what to buy • Risk of inaccuracy and misleading information with AI-generated content • Examples of odd mistakes like referring to wrong brands and gibberish text • Summaries found to sometimes exaggerate negative reviews, damaging products • Questionable whether AI summaries can be fully trusted, but may still help customers