Spectrum Installation Woes Rile Texas Homeowners: Broken Lines, Scant Communication
• Spectrum crews installing fiber optic lines damaged homeowners' property in Central Texas neighborhoods, including rupturing a gas line and breaking sprinkler and sewage lines.
• Homeowners complained about lack of notification and communication from Spectrum regarding the work being done close to and on their properties.
• Spectrum says it apologizes and is working to resolve issues, but homeowners claim problems took months to fix or still aren't resolved.
• Homeowners' associations say Spectrum's communication has been "very limited" and disruptions have "affected homeowners' employment."
• Cities and counties say they have limited authority over utility work on easements and damage claims need to be addressed directly with the companies.