Senators Raise Concerns Over MOHELA's Ability to Handle Public Service Loan Forgiveness

Six Democratic senators wrote to the Education Department expressing concerns that MOHELA's poor customer service could force borrowers eligible for PSLF relief back into repayment.
They said MOHELA borrowers have reported long wait times, issues getting credit for qualifying payments, and delays receiving refunds after getting loan forgiveness.
The senators worry these issues will worsen when payments resume October 1 and borrowers should not be forced back into repayment due to MOHELA's delays.
While eligible borrowers can request forbearance, they may be unaware of this option.
The senators requested information from the Department on tools to hold MOHELA accountable for delays and data on call wait times.

Six Democratic senators wrote to the Education Department expressing concerns that MOHELA's poor customer service could force borrowers eligible for PSLF relief back into repayment.
They said MOHELA borrowers have reported long wait times, issues getting credit for qualifying payments, and delays receiving refunds after getting loan forgiveness.
The senators worry these issues will worsen when payments resume October 1 and borrowers should not be forced back into repayment due to MOHELA's delays.
While eligible borrowers can request forbearance, they may be unaware of this option.
The senators requested information from the Department on tools to hold MOHELA accountable for delays and data on call wait times.