Swiss Airlines Passengers Left Luggageless After Zurich Staff Fail to Load Bags
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Swiss airlines flight from Zurich to Bilbao arrived without any luggage for 111 passengers onboard.
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Airline blamed shortage of ground staff in Zurich for not loading luggage onto the plane.
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Passengers waited over 2 hours in Bilbao expecting luggage before being informed none had been loaded.
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Pilot reportedly apologized for delayed takeoff citing lack of qualified personnel, but did not mention leaving luggage.
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Airline says it is still analyzing situation to find out exactly what happened and how to improve.