AI Chatbots Show Promise for Tech Support Despite Limitations
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AI chatbots could potentially provide better tech support than some human agents, despite not being perfect.
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The author had a frustrating experience trying to solve an iPhone group messaging issue through a carrier's tech support.
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The carrier's tech support was unhelpful, claiming iPhones can't text Android phones.
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Reddit tech support also asked redundant questions instead of reading the detailed description of the issue.
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AI could be an effective pre-filter for tech support, handling common issues before passing complex cases to skilled human agents.