AI Could Automate Call Centers and Other White Collar Jobs Within Years, Reskilling Workforce Needed
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Call centers could be fully automated within 5 years, according to former Dragon's Den investor Piers Linney. Knowledge workers like lawyers, editors, and accountants will also be impacted.
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Repetitive tasks like monthly reporting and copywriting could be automated away, though creative work and editing will still require humans, says Dr. Clare Walsh. Customer service and accountancy could also see significant AI adoption.
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Ian West of KPMG believes call centers, education, and software engineering will be impacted first. Reskilling the workforce will be essential to avoid further job losses.
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Admin-heavy white collar jobs like law, journalism, and consultancy will be disrupted by AI's ability to generate content, says Ian Silvera. A "flight to quality" for human-generated services could occur.
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Dr. Chris Pedder says repetitive, predictable, low-skill jobs are most at risk. Education is key so people can learn to use AI tools and orchestrate work less likely to be automated.