Ghost Kitchens Haunted by Operational Issues as Chains Scale Back

Restaurants like Wendy's and Kroger are shutting down ghost kitchens due to added stress and customer complaints about quality.

Ghost kitchens struggled to keep up with orders and meet delivery times as in-person dining rebounded post-pandemic.

Celebrities launched their own ghost kitchen concepts, but some faced issues like raw food complaints and potential closures.

Brinker International found it too difficult to manage both dine-in and ghost kitchen orders during busy dinner rushes.

While some chains scale back, others like Denny's are embracing ghost kitchen models since their 24/7 operations allow them to meet higher demand.