IBM Consulting Harnesses Generative AI to Boost Efficiency, But Cautions Against Bias
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IBM Consulting is applying generative AI in 3 areas customer service, HR/talent acquisition, and application modernization
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Generative AI can improve customer query response accuracy to 95%, reduce content creation costs by 40%, and cut invoice costs by 50%
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Enterprises should put guardrails and address bias when implementing generative AI models
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By 2024, 40% of enterprise applications will have generative AI capabilities infused
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Companies should identify value pools for generative AI and measure ROI beyond pilots to scale implementations