Big companies deploy AI to monitor employee chatter on Slack, Teams
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Major companies like Walmart, Delta, T-Mobile are using AI software from startup "Aware" to monitor employee conversations on messaging apps
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The software scans platforms like Slack and Microsoft Teams, looking for keywords that may indicate employee dissatisfaction or safety risks
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Aware claims its software has already assessed up to 20 billion messages from over 3 million employees
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Some people interviewed expressed concern about the "sneaky" practice and flawed AI, while others were less bothered
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Slack and Microsoft Teams have over 100,000 and 280 million monthly business users respectively, showing the scale of online employee communications