Companies Use AI to Monitor Employee Chats, Raising Privacy Concerns
• Major companies like Walmart, Delta, Chevron using AI software by startup Aware to monitor employee chats on Slack, Teams for signs of discontent, safety issues
• Aware's AI analyzes up to 20 billion messages from 3+ million employees to provide sentiment analytics to companies in real-time
• Software identifies concerning behaviors like bullying and harassment but doesn't name individual employees
• Some employees uncomfortable with "sneaky" privacy invasion, while others accept monitoring on company platforms
• As remote work rises, concerns increase about AI tracking trends and sentiment in popular chat tools like Slack and Microsoft Teams